Resolved after 1 hour 11 minutes, affecting api, on November 30, 2021.
Calls to POST /v1/paymentRequest api are likely to have failed with error "Contact Support" between 10pm and midnight AEDT. As there is no longer an issue with the API, we will proceed to close this incident. Please do not hesitate to contact us if you encounter any other issues.
Affected components
Update timeline
- investigating Nov 30, 2021, 11:13 PM UTC
We are seeing intermittent errors when customers are invoking POST /v1/paymentRequest calls. Customers may see a response body containing a message "Contact Support" with a 500 http status code.
- monitoring Nov 30, 2021, 11:20 PM UTC
Our logs indicate that the majority of errors were encountered between 10pm and midnight on the 30th November 2021 GMT+11. With the last instance of the error being just before midnight. We will continue to monitor system status in the meantime.
- monitoring Nov 30, 2021, 11:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 01, 2021, 12:24 AM UTC
Calls to POST /v1/paymentRequest api are likely to have failed with error "Contact Support" between 10pm and midnight AEDT. As there is no longer an issue with the API, we will proceed to close this incident. Please do not hesitate to contact us if you encounter any other issues.
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