Resolved after 2 hours 46 minutes, affecting api and Inbound to azupay payment processing, on February 28, 2022.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 28, 2022, 02:47 AM UTC
We are aware of an issue affecting inbound and outbound NPP payments. We have been notified by Cuscal that they are experiencing issues with their NPP connectivity and are currently investigating the cause of the problem. We are closely monitoring the situation with Cuscal and will provide updates here as information becomes available.
- identified Feb 28, 2022, 03:57 AM UTC
Cuscal are currently implementing a fix and the payment queues are clearing. Normal service should be restored shortly.
- monitoring Feb 28, 2022, 04:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 28, 2022, 05:53 AM UTC
This incident has been resolved.
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