azupay incident

PayID registration delays

Resolved after 3 hours 35 minutes, affecting api, on October 31, 2022.

resolved Oct 31, 2022, 06:28 AM UTC

We believe the issue is now resolved. If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

Started
Oct 31, 2022, 02:52 AM UTC
Resolved
Oct 31, 2022, 06:28 AM UTC
Duration
3h 35m
Detected by Pingoru
Oct 31, 2022, 02:52 AM UTC

Affected components

api

Update timeline

  1. investigating Oct 31, 2022, 02:52 AM UTC

    We are currently experiencing a delay registering new PayIDs. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

  2. monitoring Oct 31, 2022, 04:51 AM UTC

    We believe the issue is now resolved and will continue closely monitoring the performance of the system. If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

  3. resolved Oct 31, 2022, 06:28 AM UTC

    We believe the issue is now resolved. If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.

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