azupay incident
RESOLVED: Payment processing issues (incident number [AZ-2099] - [09/10/2023 11:23AM GMT+11])
Resolved after 11 hours 33 minutes, on October 9, 2023.
Our analysis shows the following impacts: This isn't a cyber incident. Elevated number of errors: * Outbound payments via api Our recommendations are as follows: * Please inform your customers of delays where applicable. * The errors were encountered from 11:23am to 11:56am GMT+11. During this time, any requests to make outbound payments via /payment API would have been met with a 5xx error. The payments were not accepted by Azupay and you will need to re-submit them. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.
Update timeline
- resolved Oct 09, 2023, 01:22 AM UTC
Our analysis shows the following impacts: This isn't a cyber incident. Elevated number of errors: * Outbound payments via api Our recommendations are as follows: * Please inform your customers of delays where applicable. * The errors were encountered from 11:23am to 11:56am GMT+11. During this time, any requests to make outbound payments via /payment API would have been met with a 5xx error. The payments were not accepted by Azupay and you will need to re-submit them. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.
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