Upstream incident impacting CBA NPP transactions

Update timeline

1. investigating Oct 02, 2025, 02:28 AM UTC

   Commonwealth Bank of Australia (CTBAAUSNXXX) is currently experiencing an incident impacting Inbound and Outbound NPP Payments. Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST Incident End Date/time: TBD A further update will be provided when more information is available.

2. identified Oct 02, 2025, 02:41 AM UTC

   Commonwealth Bank of Australia (CTBAAUSNXXX) have advised the issue affecting Inbound and Outbound NPP Payments remains on going. Commonwealth Bank of Australia have advised they will now self-suspend from the NPP by way of admi.016 (PA04). Azupay recommends reprocessing affected transactions once the incident is confirmed as resolved. Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST Self-suspension Start Date/Time: 02 Oct 2025 @ 12:15 AEST A further update will be provided when more information is available.

3. monitoring Oct 02, 2025, 03:33 AM UTC

   Commonwealth Bank of Australia (CTBAAUSNXXX) have resolved the issue that has been affecting Inbound and Outbound NPP Payments. Commonwealth Bank of Australia have advised that they have now issued an admi.016 (PA01) to reinstate their NPP services. Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST Incident End Date/time: 02 Oct 2025 @ 12:32 AEST Self-suspension Start Date/Time: 02 Oct 2025 @ 12:15 AEST Self-suspension End Date/Time: 02 Oct 2025 @ 12:30 AEST

4. resolved Oct 02, 2025, 11:25 AM UTC

   This incident is resolved.