Avigilon incident

Okta user syncing

Minor Resolved

Avigilon experienced a minor incident on May 5, 2026 affecting Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US) and Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World), lasting —. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 11:00 PM UTC
Resolved
May 05, 2026, 11:00 PM UTC
Duration
—
Detected by Pingoru
May 05, 2026, 11:00 PM UTC

Affected components

Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World)

Update timeline

  1. resolved May 05, 2026, 11:00 PM UTC

    A software library upgrade caused only the first page of Okta IdP users to be processed. This had the effect of disabling the other Okta users within the organziation. A fix was deployed in order to correctly handle the library’s shifted Okta response. This ensured we are processing the full list of users held by Okta. All users are now re-enabled.

  2. resolved May 05, 2026, 11:37 PM UTC

    This incident has been resolved.