Avaya Cloud incident

Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces

Critical Resolved View vendor source →

Avaya Cloud experienced a critical incident on June 12, 2025 affecting Voice - North America (NA) and Voice - Europe (EU) and 1 more component, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 07:21 PM UTC
Resolved
Jun 13, 2025, 12:38 AM UTC
Duration
5h 16m
Detected by Pingoru
Jun 12, 2025, 07:21 PM UTC

Affected components

Voice - North America (NA)Voice - Europe (EU)Voice - United Kingdom (UK)Voice - AsiaPacific (APAC)

Update timeline

  1. investigating Jun 12, 2025, 07:21 PM UTC

    AXP Workspace users may be experiencing service impact related to an issue with our third-party cloud provider. Our team is currently investigating and monitoring the situation closely.

  2. monitoring Jun 12, 2025, 09:03 PM UTC

    Our third party cloud provider is currently recovering a service impacting outage. Our team continues to monitor the situation closely.

  3. resolved Jun 13, 2025, 12:38 AM UTC

    This incident has been resolved.