Avaya Cloud incident

Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Agents may experience disruption in workspaces

Avaya Cloud experienced a major incident on January 25, 2025 affecting Voice - North America (NA) and Email - North America (NA) and 1 more component, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started: Jan 25, 2025, 12:08 PM UTC
Resolved: Jan 25, 2025, 03:42 PM UTC
Duration: 3h 34m
Detected by Pingoru: Jan 25, 2025, 12:08 PM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)

Update timeline

investigating Jan 25, 2025, 12:08 PM UTC

Some agents may experience disruptions in logging to Workspaces. We are aware of the situation and actively working to resolve it. Your patience is appreciated as we address this matter.
monitoring Jan 25, 2025, 03:16 PM UTC

Recovery action has been taken. Users will have to refresh the browser before logging in to Workspaces.
resolved Jan 25, 2025, 03:42 PM UTC

This incident has been resolved.