Avaya Cloud incident

Avaya Experience Platform - INCIDENT - All Data Centers - Access to Historical reporting is unavailable

Critical Resolved View vendor source →

Avaya Cloud experienced a critical incident on January 31, 2025 affecting Analytics - North America (NA) and Analytics - Europe (EU) and 1 more component, lasting 10d 20h. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2025, 05:11 PM UTC
Resolved
Feb 11, 2025, 01:28 PM UTC
Duration
10d 20h
Detected by Pingoru
Jan 31, 2025, 05:11 PM UTC

Affected components

Analytics - North America (NA)Analytics - Europe (EU)Analytics - United Kingdom (UK)Analytics - Asiapacific (APAC)Analytics - Japan (JP)

Update timeline

  1. investigating Jan 31, 2025, 05:11 PM UTC

    Access to Historical Reporting is currently unavailable. However, there is no anticipated data loss. We are currently investigating this issue.

  2. identified Jan 31, 2025, 08:46 PM UTC

    The issue has been identified and the team is working to resolve it.

  3. monitoring Feb 01, 2025, 04:46 AM UTC

    A temporary fix has been implemented.

  4. monitoring Feb 07, 2025, 01:38 PM UTC

    Fix has been implemented on the below regions: 1. Prod-SA 2. Prod-UK 3. Prod-NA 4. Prod-EU Prod-ASE will be updated on 2/11.

  5. resolved Feb 11, 2025, 01:28 PM UTC

    This incident has been resolved.