Avaya Cloud incident

Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Issues with North American host

Critical Resolved View vendor source →

Avaya Cloud experienced a critical incident on February 13, 2025 affecting Voice - North America (NA) and Email - North America (NA) and 1 more component, lasting 21h 40m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2025, 06:21 PM UTC
Resolved
Feb 14, 2025, 04:01 PM UTC
Duration
21h 40m
Detected by Pingoru
Feb 13, 2025, 06:21 PM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)Analytics - North America (NA)

Update timeline

  1. investigating Feb 13, 2025, 06:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 13, 2025, 08:48 PM UTC

    A temporary solution has been implemented and we are monitoring the results

  3. resolved Feb 14, 2025, 04:01 PM UTC

    This incident has been resolved.