Avaya Cloud incident

Avaya Experience Platform - INCIDENT - EU - Error matching queue

Notice Resolved View vendor source →

Avaya Cloud experienced a notice incident on February 18, 2025 affecting Voice - Europe (EU) and Email - Europe (EU) and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 12:04 PM UTC
Resolved
Feb 18, 2025, 12:10 PM UTC
Duration
6m
Detected by Pingoru
Feb 18, 2025, 12:04 PM UTC

Affected components

Voice - Europe (EU)Email - Europe (EU)Chat - Europe (EU)Messaging - Europe (EU)Social Connections - Europe (EU)

Update timeline

  1. investigating Feb 18, 2025, 12:04 PM UTC

    We are currently facing intermittent failures in queue matches for incoming engagements. A solution has been implemented and under monitoring.

  2. monitoring Feb 18, 2025, 12:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 18, 2025, 12:10 PM UTC

    This incident has been resolved.