Authentic8 incident

Translation Issue in Silo for Research

Resolved after 11 days, affecting Web Services (Other) and Web Services (Other) (Web Services (Other) — Web Services Central) and 1 more, on April 24, 2025.

resolved May 05, 2025, 04:33 PM UTC

Monitoring has confirmed all services are at normal operation. Please reach out to [email protected] with any questions.

Started
Apr 24, 2025, 03:34 PM UTC
Resolved
May 05, 2025, 04:33 PM UTC
Duration
11d
Detected by Pingoru
Apr 24, 2025, 03:34 PM UTC

Affected components

Web Services (Other)Web Services (Other) (Web Services (Other) — Web Services Central)Web Services (Other) (Web Services (Other) — Web Services East)

Update timeline

  1. investigating Apr 24, 2025, 03:34 PM UTC

    The Authentic8 Site Reliability Team is investigating an issue with the translation functionality in the Silo for Research (Toolbox) platform. Please reach out to Authentic8 Support for additional information.

  2. monitoring Apr 24, 2025, 04:31 PM UTC

    Our Site Reliability team has implemented a fix for affected Silo for Research infrastructure. We will continue to monitor our systems for any signs of performance degradation. Please report any persisting issues to [email protected]

  3. resolved May 05, 2025, 04:33 PM UTC

    Monitoring has confirmed all services are at normal operation. Please reach out to [email protected] with any questions.

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