Authentic8 experienced a minor incident on September 9, 2026 affecting Launch Servers and Silo Service (US-WEST-Launcher) and 1 more component, lasting 6h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Launch ServersSilo Service (US-WEST-Launcher)Silo Service (US-EAST-Launcher)
Update timeline
- investigating Sep 09, 2026, 07:09 PM UTC
We are currently investigating an issue affecting our FedRAMP App Servers. Users may be unable to launch Silo sessions when connecting through affected FedRAMP app servers. We are actively investigating the root cause and will provide an update as soon as more information is available.
- monitoring Sep 09, 2026, 08:03 PM UTC
The issue has been identified and all services are now operational. We are continuing to monitor to confirm full recovery.