Authentic8 Outage History
Authentic8 is up right nowPingoru has recorded 20 incidents for Authentic8: 3 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| September 2026 | 2 | 25 of 720 (3%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 142 (0%) |
Incidents, newest first
Minor September 9, 2026 FedRAMP App Server Session Launch Issues 6h 8m Launch Servers, Launch Servers (Launch Servers — US-WEST-Launcher), Launch Servers (Launch Servers — US-EAST-Launcher)
Started Sep 09, 2026, 07:09 PM UTC· resolved Sep 10, 2026, 01:17 AM UTC
- investigating Sep 09, 2026, 07:09 PM UTC
We are currently investigating an issue affecting our FedRAMP App Servers. Users may be unable to launch Silo sessions when connecting through affected FedRAMP app servers. We are actively investigating the root cause and will provide an update as soon as more information is available.
- monitoring Sep 09, 2026, 08:03 PM UTC
The issue has been identified and all services are now operational. We are continuing to monitor to confirm full recovery.
- resolved Sep 10, 2026, 01:17 AM UTC
Monitoring has confirmed services are at normal operation.
Minor September 1, 2026 Intermittent launch and ExtAPI degradation (Google Cloud us-central1 incident) 18h 53m Launch Servers, Launch Servers (Launch Servers — US-WEST-Launcher), Launch Servers (Launch Servers — US-EAST-Launcher), Web Services (Other) and 1 more
Started Sep 01, 2026, 05:32 PM UTC· resolved Sep 02, 2026, 12:26 PM UTC
- resolved Sep 01, 2026, 05:32 PM UTC
A Google Cloud Platform infrastructure incident in the us-central1 region, confirmed by Google at 14:50 UTC caused intermittent session launch and ExtAPI availability issues for a limited number of environments. No other Authentic8 services were affected.
- resolved Sep 02, 2026, 12:26 PM UTC
Monitoring has confirmed services are at normal operation.
Minor March 4, 2026 API Degradation – Session Launch Impact (Resolved) 1h 40m Web Services (Portal/SAML), Web Services (Portal/SAML) (Web Services (Portal/SAML) — Web Services Central), Web Services (Portal/SAML) (Web Services (Portal/SAML) — Web Services East), Launch Servers and 43 more
Started Mar 04, 2026, 12:18 AM UTC· resolved Mar 04, 2026, 01:58 AM UTC
- monitoring Mar 04, 2026, 12:18 AM UTC
Around 5:26 PM ET, users launching new Silo sessions began receiving application errors, and session launches failed. Existing active sessions were not affected and continued to operate normally. The issue was resolved at 5:44 PM ET.
- resolved Mar 04, 2026, 01:58 AM UTC
Monitoring has confirmed services are at normal operation.
Minor September 10, 2025 Silo launch slowness and errors 1d 21h Launch Servers, Launch Servers (Launch Servers — US-WEST-Launcher), Launch Servers (Launch Servers — US-EAST-Launcher)
Started Sep 10, 2025, 05:01 PM UTC· resolved Sep 12, 2025, 02:35 PM UTC
- investigating Sep 10, 2025, 05:01 PM UTC
Authentic8 is actively investigating reports of users encountering slowness and/or errors on Silo launches. The Authentic8 Incident Response Team is actively triaging the issue.
- monitoring Sep 11, 2025, 08:27 PM UTC
Authentic8 has identified and mitigated an issue related to users encountering slowness and/or errors on Silo launches. Please report any new cases to Authentic8 Support.
- resolved Sep 12, 2025, 02:35 PM UTC
Monitoring has confirmed launch services are at normal operation. Please reach out to [email protected] with any questions.
Minor April 24, 2025 Translation Issue in Silo for Research 11d Web Services (Other), Web Services (Other) (Web Services (Other) — Web Services Central), Web Services (Other) (Web Services (Other) — Web Services East)
Started Apr 24, 2025, 03:34 PM UTC· resolved May 05, 2025, 04:33 PM UTC
- investigating Apr 24, 2025, 03:34 PM UTC
The Authentic8 Site Reliability Team is investigating an issue with the translation functionality in the Silo for Research (Toolbox) platform. Please reach out to Authentic8 Support for additional information.
- monitoring Apr 24, 2025, 04:31 PM UTC
Our Site Reliability team has implemented a fix for affected Silo for Research infrastructure. We will continue to monitor our systems for any signs of performance degradation. Please report any persisting issues to [email protected]
- resolved May 05, 2025, 04:33 PM UTC
Monitoring has confirmed all services are at normal operation. Please reach out to [email protected] with any questions.