Authentic8 incident

Silo launch slowness and errors

Resolved after 1 day 21 hours, affecting Launch Servers and Launch Servers (Launch Servers — US-WEST-Launcher) and 1 more, on September 10, 2025.

resolved Sep 12, 2025, 02:35 PM UTC

Monitoring has confirmed launch services are at normal operation. Please reach out to [email protected] with any questions.

Started
Sep 10, 2025, 05:01 PM UTC
Resolved
Sep 12, 2025, 02:35 PM UTC
Duration
1d 21h
Detected by Pingoru
Sep 10, 2025, 05:01 PM UTC

Affected components

Launch ServersLaunch Servers (Launch Servers — US-WEST-Launcher)Launch Servers (Launch Servers — US-EAST-Launcher)

Update timeline

  1. investigating Sep 10, 2025, 05:01 PM UTC

    Authentic8 is actively investigating reports of users encountering slowness and/or errors on Silo launches. The Authentic8 Incident Response Team is actively triaging the issue.

  2. monitoring Sep 11, 2025, 08:27 PM UTC

    Authentic8 has identified and mitigated an issue related to users encountering slowness and/or errors on Silo launches. Please report any new cases to Authentic8 Support.

  3. resolved Sep 12, 2025, 02:35 PM UTC

    Monitoring has confirmed launch services are at normal operation. Please reach out to [email protected] with any questions.

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