Authentic8 incident

API Degradation – Session Launch Impact (Resolved)

Resolved after 1 hour 40 minutes, affecting Web Services (Portal/SAML) and Web Services (Portal/SAML) (Web Services (Portal/SAML) — Web Services Central) and 1 more, on March 4, 2026.

monitoring Mar 04, 2026, 12:18 AM UTC

Around 5:26 PM ET, users launching new Silo sessions began receiving application errors, and session launches failed. Existing active sessions were not affected and continued to operate normally. The issue was resolved at 5:44 PM ET.

Started
Mar 04, 2026, 12:18 AM UTC
Resolved
Mar 04, 2026, 01:58 AM UTC
Duration
1h 40m
Detected by Pingoru
Mar 04, 2026, 12:18 AM UTC

Affected components

Web Services (Portal/SAML)Web Services (Portal/SAML) (Web Services (Portal/SAML) — Web Services Central)Web Services (Portal/SAML) (Web Services (Portal/SAML) — Web Services East)Launch ServersLaunch Servers (Launch Servers — US-WEST-Launcher)Launch Servers (Launch Servers — US-EAST-Launcher)Database ServersDatabase Servers (Database Servers — DB GCE -Iowa)Application ServersApplication Servers (Application Servers — Japan-DC)

Update timeline

  1. monitoring Mar 04, 2026, 12:18 AM UTC

    Around 5:26 PM ET, users launching new Silo sessions began receiving application errors, and session launches failed. Existing active sessions were not affected and continued to operate normally. The issue was resolved at 5:44 PM ET.

  2. resolved Mar 04, 2026, 01:58 AM UTC

    Monitoring has confirmed services are at normal operation.

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