Auth0 experienced a major incident on April 28, 2026 affecting Auth0 CA-1 (Production) (Authentication) and Auth0 CA-1 (Production) (Machine to Machine), lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2026, 05:03 AM UTC
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
- identified Apr 28, 2026, 05:30 AM UTC
Our Engineering team has identified the root cause of this issue and our mitigation efforts are underway. We will provide an additional update once those mitigation efforts have been completed.
- resolved Apr 28, 2026, 05:46 AM UTC
Services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.
- resolved May 08, 2026, 07:29 PM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/20260428\_-\_Error\_Rates\_caused\_by\_Regional\_Infrastructure\_Failure.pdf](https://cdn.auth0.com/blog/20260428_-_Error_Rates_caused_by_Regional_Infrastructure_Failure.pdf)