Auth0 incident
Tenant Logs Service Impacted on EU-2 Public Cloud
Auth0 experienced a minor incident on August 25, 2026 affecting Auth0 EU-2 (Production) (Authentication) and Auth0 EU-2 (Production) (Machine to Machine), lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 07:21 AM UTC
We're investigating an issue that impacted the Tenant Log Streaming service on the EU-2 Public Cloud environment. Customers may not be able to access their log data through the streaming service.
- monitoring Aug 25, 2026, 07:42 AM UTC
We've mitigated the issue by performing a restart on the affected Tenant Log Streaming service in the EU-2 Public Cloud environment. Customers should observe service functionality returning. We're monitoring the environment to ensure stability.
- resolved Aug 25, 2026, 07:58 AM UTC
After monitoring the environment, we confirm that the issue remains mitigated, and we're considering this incident as resolved. We apologize for the impact that this event has caused on your users. A Root Cause Analysis detailing this event will be shared within 21 business days.
- resolved Sep 22, 2026, 12:37 AM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2026-08-14\_-\_Tenant\_Logs\_Service\_Disruption\_on\_Multiple\_Environments.pdf](https://cdn.auth0.com/blog/2026-08-14_-_Tenant_Logs_Service_Disruption_on_Multiple_Environments.pdf)