Aurora Solar Outage History

Aurora Solar is up right now

Aurora Solar had 7 outages in the last 2 years totaling 40h 29m of downtime — averaging 0.3 incidents per month.

There were 7 Aurora Solar outages since October 6, 2025 totaling 40h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.aurorasolar.com

Major August 31, 2026

Missing Utility Rates on Energy Usage Page

Detected by Pingoru
Aug 31, 2026, 02:21 PM UTC
Resolved
Aug 31, 2026, 06:17 PM UTC
Duration
3h 56m
Affected: Aurora Solar App
Timeline · 3 updates
  1. investigating Aug 31, 2026, 02:21 PM UTC

    We are experiencing an issue where utility rates are not populating on the Energy Usage page. Our Engineering teams are investigating the issue, and we will provide an update as soon as possible.

  2. monitoring Aug 31, 2026, 02:38 PM UTC

    We have implemented a rollback to address this issue and are seeing rates populate as expected. We are continuing to monitor the situation. Thank you!

  3. resolved Aug 31, 2026, 06:17 PM UTC

    This issue has been resolved.

Read the full incident report →

Major January 10, 2026

Project Creation Not Working

Detected by Pingoru
Jan 10, 2026, 04:25 PM UTC
Resolved
Jan 10, 2026, 09:05 PM UTC
Duration
4h 39m
Affected: Aurora Solar AppSales ModeDesign Mode
Timeline · 2 updates
  1. investigating Jan 10, 2026, 04:25 PM UTC

    We’re currently experiencing an issue that’s preventing users from creating projects. Our team is actively investigating the cause and will provide updates as soon as more information becomes available. Thank you for your understanding.

  2. resolved Jan 10, 2026, 09:05 PM UTC

    The issue has been resolved.

Read the full incident report →

Major November 20, 2025

Proposal Template Editor Issue - Failed to Save Template

Detected by Pingoru
Nov 20, 2025, 12:24 AM UTC
Resolved
Nov 20, 2025, 04:02 PM UTC
Duration
15h 38m
Affected: Sales Mode
Timeline · 3 updates
  1. investigating Nov 20, 2025, 12:24 AM UTC

    Our engineering team is currently performing a detailed analysis to isolate the root cause and formulate remediation steps

  2. identified Nov 20, 2025, 01:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 20, 2025, 04:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

AWS Outage still causing slowness

Detected by Pingoru
Oct 20, 2025, 08:07 PM UTC
Resolved
Oct 20, 2025, 11:41 PM UTC
Duration
3h 34m
Affected: Aurora Solar App
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 08:07 PM UTC

    Our engineering team is actively monitoring the recovery phase, and we’ll provide updates as soon as we have further details.

  2. monitoring Oct 20, 2025, 08:39 PM UTC

    Aurora is now accessible; however, some functionalities may still experience slow performance and increased latency. Our Engineering Team continues to monitor the situation and work toward full restoration of normal service levels.

  3. monitoring Oct 20, 2025, 09:53 PM UTC

    We’re seeing continued improvement in performance, with noticeably reduced slowness across Aurora. While the overall experience has improved, some functionalities may still not be operating at full capacity. Our Engineering Team remains actively engaged in ensuring full recovery and will provide further updates as progress continues.

  4. resolved Oct 20, 2025, 11:41 PM UTC

    We’re pleased to inform you that the recent service issue caused by a third-party outage has been fully resolved.

Read the full incident report →

Critical October 20, 2025

Aurora Outage 503 Service Temporarily Unavailable

Detected by Pingoru
Oct 20, 2025, 01:53 PM UTC
Resolved
Oct 20, 2025, 07:55 PM UTC
Duration
6h 2m
Affected: Aurora Solar AppAurora SimulationsAurora APISales ModeDesign ModeFinancing IntegrationsPlan SetsDesign Services
Timeline · 8 updates
  1. investigating Oct 20, 2025, 01:53 PM UTC

    Currently, we are experiencing an issue where our users are having issues loading the Aurora App. Our Engineering teams are investigating and we will provide an update as soon as possible.

  2. identified Oct 20, 2025, 02:38 PM UTC

    We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available.

  3. identified Oct 20, 2025, 03:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 20, 2025, 03:09 PM UTC

    We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available.

  5. identified Oct 20, 2025, 04:12 PM UTC

    The third-party issue is showing progress toward resolution. Our Engineering Team continues to monitor the situation and will provide an update once the service has been fully restored.

  6. monitoring Oct 20, 2025, 05:43 PM UTC

    Our third-party provider has reported progress in resolving the underlying infrastructure issue affecting their services. Early signs of recovery are being observed, and they're seeing improvements as a result. Our team continues to monitor the situation closely and will provide further updates once full service stability is confirmed.

  7. monitoring Oct 20, 2025, 07:22 PM UTC

    Our engineering team is actively monitoring the recovery phase, and we’ll provide updates as soon as we have further details.

  8. resolved Oct 20, 2025, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 14, 2025

Post Solar Rate in Sales Mode is not applying correctly.

Detected by Pingoru
Oct 14, 2025, 05:16 PM UTC
Resolved
Oct 14, 2025, 05:41 PM UTC
Duration
24m
Affected: Sales Mode
Timeline · 2 updates
  1. investigating Oct 14, 2025, 05:16 PM UTC

    Currently, we are experiencing an issue where the selected Post Solar Rate in Sales Mode is not applying correctly. Our Engineering teams are investigating and we will provide an update as soon as possible.

  2. resolved Oct 14, 2025, 05:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 6, 2025

Delay in Processing Expert Design Request

Detected by Pingoru
Oct 06, 2025, 02:18 PM UTC
Resolved
Oct 06, 2025, 08:32 PM UTC
Duration
6h 14m
Affected: Aurora Solar AppDesign Services
Timeline · 3 updates
  1. investigating Oct 06, 2025, 02:18 PM UTC

    We’re currently experiencing an issue affecting the processing of Expert Design Requests, resulting in delays. Our Engineering team is aware and actively working to resolve the problem. We’ll share updates as soon as more information becomes available. Thank you for your patience.

  2. monitoring Oct 06, 2025, 06:45 PM UTC

    Our team has resolved the issue, and the Designers team is actively working to complete the requests that were affected. We appreciate your patience as we work through these, and we’ll keep you updated as soon as normal operations resume. Thank you!

  3. resolved Oct 06, 2025, 08:32 PM UTC

    This incident has been resolved.

Read the full incident report →