Aurora Solar had 17 outages in the last 2 years totaling 70h 45m of downtime — averaging 0.7 incidents per month.
There were 17 Aurora Solar outages since September 2, 2024 totaling 70h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re currently experiencing an issue that’s preventing users from creating projects. Our team is actively investigating the cause and will provide updates as soon as more information becomes available. Thank you for your understanding.
The issue has been resolved.
Our engineering team is currently performing a detailed analysis to isolate the root cause and formulate remediation steps
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our engineering team is actively monitoring the recovery phase, and we’ll provide updates as soon as we have further details.
Aurora is now accessible; however, some functionalities may still experience slow performance and increased latency. Our Engineering Team continues to monitor the situation and work toward full restoration of normal service levels.
We’re seeing continued improvement in performance, with noticeably reduced slowness across Aurora. While the overall experience has improved, some functionalities may still not be operating at full capacity. Our Engineering Team remains actively engaged in ensuring full recovery and will provide further updates as progress continues.
We’re pleased to inform you that the recent service issue caused by a third-party outage has been fully resolved.
Currently, we are experiencing an issue where our users are having issues loading the Aurora App. Our Engineering teams are investigating and we will provide an update as soon as possible.
We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available.
We are continuing to work on a fix for this issue.
We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available.
The third-party issue is showing progress toward resolution. Our Engineering Team continues to monitor the situation and will provide an update once the service has been fully restored.
Our third-party provider has reported progress in resolving the underlying infrastructure issue affecting their services. Early signs of recovery are being observed, and they're seeing improvements as a result. Our team continues to monitor the situation closely and will provide further updates once full service stability is confirmed.
Our engineering team is actively monitoring the recovery phase, and we’ll provide updates as soon as we have further details.
This incident has been resolved.
Currently, we are experiencing an issue where the selected Post Solar Rate in Sales Mode is not applying correctly. Our Engineering teams are investigating and we will provide an update as soon as possible.
This incident has been resolved.
We’re currently experiencing an issue affecting the processing of Expert Design Requests, resulting in delays. Our Engineering team is aware and actively working to resolve the problem. We’ll share updates as soon as more information becomes available. Thank you for your patience.
Our team has resolved the issue, and the Designers team is actively working to complete the requests that were affected. We appreciate your patience as we work through these, and we’ll keep you updated as soon as normal operations resume. Thank you!
This incident has been resolved.
We are currently experiencing an issue that is affecting our Design Services, making them temporarily unavailable. Our team is actively working on a solution and we will keep you informed as soon as we have more updates. Thank you!
Our team has implemented a fix, and Design Services are now fully operational. We are continuing to monitor the system to ensure all services remain stable.
This incident has been resolved.
We are currently investigating reports of service disruption (Irradiance failed to load, Simulations not working, including Expert Design Requests) that may have started approximately one hour ago. Our engineering team is actively working to identify the root cause and will provide updates as soon as more information becomes available.
Our team has implemented a fix, and the affected services are now functioning as expected. We are actively monitoring the situation to ensure everything remains stable.
This incident has been resolved
Hello, and thanks for your email. We’re aware of the issue you’re experiencing with the LightReach Credit Application. Our engineers are actively working with the Palmetto team to get this resolved, and we’ll keep you updated as soon as it’s fixed. We apologize for any inconvenience this has caused. If you have any questions in the meantime, just let me know.
Hello everyone, A fix has now been deployed, and the issue is expected to be resolved. We apologize for any inconvenience this caused. If you have any questions or are still seeing any problems, just let me know—I’m here to help.
This incident has been resolved.
Currently, we are experiencing an issue where the design pages in the downloaded Sales Mode PDF are failing to complete. Our Engineering teams are investigating and we will provide an update as soon as possible.
This incident has been resolved.
We are currently experiencing an issue where the simulation is not working and is returning an error. Our Engineering team is investigating, and we will provide an update as soon as possible.
We’ve identified that the issue is being caused by a temporary disruption with PVWatts. Our Engineering team is actively working on a solution, and we will provide further updates as progress is made.
Our engineers have already deployed a fix. Monitoring the status.
We are continuing to monitor for any further issues.
This incident has been resolved
We are currently experiencing an issue where the Aurora login page is not loading, preventing users from logging in. Our Engineering team is actively investigating, and we will provide an update as soon as possible.
Our Engineering team has identified a potential root cause and is actively working on a fix. We will provide updates as progress continues.
The issue appears to have been resolved after UNPKG addressed the problem on their end. We are now seeing the login page accessible and are continuing to monitor the situation.
This issue is now resolved.
Currently, we are experiencing an issue and our Engineering teams are investigating and we will provide an update as soon as possible.
Enfin and Aurora are investigating this issue, and we will share an update as soon as possible.
Enfin has implemented a fix for this issue. We are continuing to monitor the situation.
We have confirmed that the issue has been resolved by Enfin.
Our team is aware of the difficulties you're experiencing with uploading custom images to your designs. We are actively investigating the issue to resolve it as soon as possible. Thank you for your patience and understanding.
The issue has been identified and our team is now working on a fix to be implemented. Thank you.
A fix has been implemented and we are monitoring the results.
This issue has been resolved. Thank you for your patience and understanding.
We have been informed that non-admin users are currently unable to utilize the Edit Proposal Template/Slide Button in Sales Mode. We appreciate your patience as we investigate this matter further.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue with the Edit Proposal Button in Sales Mode has now been resolved. Thank you for your patience and collaboration. Have a great rest of your day!
Please bear with us as we check this issue on the platform.
Our team was able to confirm that the issue is caused by a third party partial outage and only Philippine-based users are affected.
Our team has identified that the issue is due to certain Internet Service Providers (ISPs) in the Philippines exhibiting poor connectivity to our servers.
We have observed significant improvement in the platform for Philippine-based users and it appears the issue with the ISPs has now been resolved. We will now close this issue. We appreciate your patience and collaboration in this matter.
Currently, we are experiencing an issue where Shading Data are failing to be retrieved via API. Our Engineering teams are investigating and we will provide an update as soon as possible.
Our Engineering Team has identified the issue, and they are currently working on a fix. We will provide an update as soon as possible. Thank you for your patience as we resolve this matter.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Thank you for your patience and understanding.