Aurora Solar incident

Issues with LIDAR data failing to load

Resolved after 1 hour 49 minutes, affecting Aurora Solar App and Aurora Simulations and 1 more, on December 7, 2022.

monitoring Dec 07, 2022, 05:13 PM UTC

The issue has been identified and mitigated. We are continuing to monitor the platform to ensure there are no further issues.

Started
Dec 07, 2022, 04:17 PM UTC
Resolved
Dec 07, 2022, 06:07 PM UTC
Duration
1h 49m
Detected by Pingoru
Dec 07, 2022, 04:17 PM UTC

Affected components

Aurora Solar AppAurora SimulationsAurora API

Update timeline

  1. investigating Dec 07, 2022, 04:17 PM UTC

    Currently, we are experiencing an intermittent issue where LIDAR data is failing to load. Our Engineering teams are investigating and we will provide an update as soon as possible.

  2. monitoring Dec 07, 2022, 05:13 PM UTC

    The issue has been identified and mitigated. We are continuing to monitor the platform to ensure there are no further issues.

  3. resolved Dec 07, 2022, 06:07 PM UTC

    This incident has been resolved.

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