Aurora Solar incident

CSDK and V2 won't load on iPad OS 16.4.1

Resolved after 5 hours 2 minutes, affecting Aurora Solar App, on April 10, 2023.

resolved Apr 10, 2023, 10:45 PM UTC

This incident has been resolved. Thank you for your patience and please reach out to [email protected] if you are still experiencing this issue.

Started
Apr 10, 2023, 05:42 PM UTC
Resolved
Apr 10, 2023, 10:45 PM UTC
Duration
5h 2m
Detected by Pingoru
Apr 10, 2023, 05:42 PM UTC

Affected components

Aurora Solar App

Update timeline

  1. identified Apr 10, 2023, 05:42 PM UTC

    The issue has been identified and a fix is being implemented. 1. Outage is directly related to iPad users with the most recent IOS update (16.4.1) 2. Avoid updating your iPad if you haven’t already

  2. identified Apr 10, 2023, 08:12 PM UTC

    We believe we have identified a solution to the issue caused by the recent IOS 16.4.1 update and are doing some final testing before releasing. We will update you as soon as we push the fix. Thank you for your continued patience!

  3. monitoring Apr 10, 2023, 10:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 10, 2023, 10:45 PM UTC

    This incident has been resolved. Thank you for your patience and please reach out to [email protected] if you are still experiencing this issue.

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