Resolved after 1 hour 30 minutes, affecting Aurora Solar App, on November 16, 2023.
The issue has been identified and a fix is being implemented.
Affected components
Aurora Solar App
Update timeline
- investigating Nov 16, 2023, 05:41 PM UTC
Currently, we are experiencing an issue where live chats are unable to be initiated in New Aurora. Our Engineering teams are investigating and we will provide an update as soon as possible.
- identified Nov 16, 2023, 06:34 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 16, 2023, 07:12 PM UTC
This incident has been resolved.
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