Resolved after 4 hours 12 minutes, affecting Aurora Solar App, on July 30, 2024.
Thank you for your patience. We are pleased to inform you that the issue reported has been successfully resolved.
Affected components
Update timeline
- investigating Jul 30, 2024, 11:03 PM UTC
We are currently facing some issues with the performance of the Aurora platform. Our dedicated Engineering teams are actively investigating the problem. We understand the inconvenience this may cause and are working diligently to resolve it.
- investigating Jul 30, 2024, 11:32 PM UTC
Please bear with us as we continue to investigate this issue. Thank you for your patience.
- investigating Jul 31, 2024, 12:15 AM UTC
Our team is currently checking a possible source of the platform's degraded performance, I will continue to update you on the progress of our investigation. Thank you for bearing with us.
- identified Jul 31, 2024, 01:14 AM UTC
We are currently monitoring a third-party outage that is affecting Aurora's performance. We are hoping for a resolution very soon.
- monitoring Jul 31, 2024, 02:02 AM UTC
Our third-party service provider is now implementing a fix, we're monitoring system performance at the moment. We appreciate your patience as we work to get Aurora to 100% capacity.
- resolved Jul 31, 2024, 03:15 AM UTC
Thank you for your patience. We are pleased to inform you that the issue reported has been successfully resolved.
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