Aurora Solar incident
Performance Simulation not Calculating: Status 500 error
Resolved after 2 hours 23 minutes, affecting Aurora Solar App and Aurora Simulations and 1 more, on August 5, 2024.
We have implemented a fix for this issue, and we are observing that the simulation is now working as expected. We will continue to monitor the situation closely.
Affected components
Update timeline
- investigating Aug 05, 2024, 01:55 PM UTC
Currently, we are experiencing an issue where simulation is not calculating and returning an error. Our Engineering teams are investigating and we will provide an update as soon as possible.
- identified Aug 05, 2024, 02:29 PM UTC
We’ve identified that the issue is caused by a third-party outage. Our Engineering team is actively working on a solution. Thank you for your patience.
- identified Aug 05, 2024, 02:54 PM UTC
We have isolated the third-party outage, but issue is still occurring on our end. Our team is actively working on resolving the issue. We appreciate your patience.
- monitoring Aug 05, 2024, 03:14 PM UTC
We have implemented a fix for this issue, and we are observing that the simulation is now working as expected. We will continue to monitor the situation closely.
- resolved Aug 05, 2024, 04:19 PM UTC
This incident has been resolved.
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