Aurora Solar incident
Philippine-based users may experience degradation performance in accessing/loading Aurora.
Resolved after 2 hours 35 minutes, affecting Aurora Solar App, on September 10, 2024.
We have observed significant improvement in the platform for Philippine-based users and it appears the issue with the ISPs has now been resolved. We will now close this issue. We appreciate your patience and collaboration in this matter.
Affected components
Update timeline
- investigating Sep 10, 2024, 02:15 AM UTC
Please bear with us as we check this issue on the platform.
- identified Sep 10, 2024, 02:33 AM UTC
Our team was able to confirm that the issue is caused by a third party partial outage and only Philippine-based users are affected.
- monitoring Sep 10, 2024, 03:21 AM UTC
Our team has identified that the issue is due to certain Internet Service Providers (ISPs) in the Philippines exhibiting poor connectivity to our servers.
- resolved Sep 10, 2024, 04:50 AM UTC
We have observed significant improvement in the platform for Philippine-based users and it appears the issue with the ISPs has now been resolved. We will now close this issue. We appreciate your patience and collaboration in this matter.
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