Atomic Access Outage History
Atomic Access is up right nowPingoru has recorded 55 incidents for Atomic Access: 55 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 246 of 720 (34%) |
| May 2026 | 10 | 196 of 744 (26%) |
| June 2026 | 1 | 12 of 720 (2%) |
| July 2026 | 5 | 277 of 744 (37%) |
| August 2026 | 2 | 65 of 744 (9%) |
| September 2026 | 7 | 200 of 720 (28%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 31 (0%) |
Incidents, newest first
Minor September 29, 2026 Alert - Octotel - Cape Gate 6h 20m 🐙 Octotel Fibre
Started Sep 29, 2026, 08:55 AM UTC· resolved Sep 29, 2026, 03:16 PM UTC
- investigating Sep 29, 2026, 08:55 AM UTC
Octotel are observing an issue affecting certain customers on our Cape Gate node. Octotel is busy investigating.
- identified Sep 29, 2026, 12:13 PM UTC
Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers. ETR for complete restoration: 5 Hours.
- resolved Sep 29, 2026, 03:16 PM UTC
Octotel engineers have completed the fibre repairs works. Please reboot your ONT and router if your connection is still offline.
Minor September 29, 2026 Alert - Octotel - Strand 10h 15m 🐙 Octotel Fibre
Started Sep 29, 2026, 05:00 AM UTC· resolved Sep 29, 2026, 03:15 PM UTC
- investigating Sep 29, 2026, 05:00 AM UTC
We are aware of an outage on the Octotel network. Octotel has a team on-site busy investigating.
- identified Sep 29, 2026, 08:37 AM UTC
Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers. ETR for complete restoration: 7 Hours.
- resolved Sep 29, 2026, 03:15 PM UTC
Octotel engineers have completed the fibre repairs works. Please reboot your ONT and router if your connection is still offline.
Minor September 21, 2026 Alert - Vumatel - Table View 20h 31m 🐰 Vumatel Fibre
Started Sep 21, 2026, 10:30 AM UTC· resolved Sep 22, 2026, 07:01 AM UTC
- investigating Sep 21, 2026, 10:30 AM UTC
We are aware of an outage on the Vumatel network. Vumatel is busy investigating.
- resolved Sep 22, 2026, 07:01 AM UTC
We are continuing to work on a fix for this incident.
Minor September 20, 2026 Alert - Vumatel - Oakdale 1d 3h 🐰 Vumatel Fibre
Started Sep 20, 2026, 07:23 AM UTC· resolved Sep 21, 2026, 10:32 AM UTC
- investigating Sep 20, 2026, 07:23 AM UTC
We are aware of an outage on the Vumatel network. Vumatel is busy investigating.
- resolved Sep 21, 2026, 10:32 AM UTC
We are continuing to work on a fix for this incident.
Minor September 6, 2026 Alert - Octotel - CBD 1h 🐙 Octotel Fibre
Started Sep 06, 2026, 07:00 AM UTC· resolved Sep 06, 2026, 08:00 AM UTC
- investigating Sep 06, 2026, 07:00 AM UTC
Please note that Octotel is currently experiencing a network outage which is affecting some customers in CBD precincts. Their engineers are currently investigating. More updates to follow.
- resolved Sep 06, 2026, 08:00 AM UTC
This incident has been resolved.
Minor September 4, 2026 Alert - Vumatel - Kraaifontein 5d 22h 🐰 Vumatel Fibre
Started Sep 04, 2026, 11:30 AM UTC· resolved Sep 10, 2026, 09:45 AM UTC
- investigating Sep 04, 2026, 11:30 AM UTC
We are aware of an outage on the Vumatel network. Vumatel is busy investigating.
- identified Sep 09, 2026, 08:00 AM UTC
Vumatel has restarted repairs on the fibre line. Delays were caused by Vumatel needing to source more hardware for the repair.
- identified Sep 09, 2026, 01:19 PM UTC
Vumatel has started splicing the fibre cables but we still do not have a current ETR for the fibre outage.
- resolved Sep 10, 2026, 09:45 AM UTC
This incident has been resolved.
Major August 31, 2026 Alert - Atomic Network - Ticketing System 1h ⚛️ Atomic Systems (📬 Email & Ticket System)
Started Aug 31, 2026, 04:00 PM UTC· resolved Aug 31, 2026, 05:00 PM UTC
- identified Aug 31, 2026, 12:39 PM UTC
Please note that we're currently experiencing a system outage which is impacting our ticketing and email platforms. Kindly be advised that our response times will unfortunately be delayed until the problem is resolved. We sincerely apologize for the the inconvenience.
- monitoring Aug 31, 2026, 04:00 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 31, 2026, 05:00 PM UTC
This incident has been resolved.
Minor August 3, 2026 Alert - Octotel - Strand 2h 59m 🐙 Octotel Fibre
Started Aug 03, 2026, 12:27 PM UTC· resolved Aug 03, 2026, 03:27 PM UTC
- investigating Aug 03, 2026, 12:27 PM UTC
Please note that Octotel have identified an issue on their network affecting services around the Strand area. Octotel technicians are currently investigating. More updates to follow.
- resolved Aug 03, 2026, 03:27 PM UTC
This incident has been resolved.
Minor July 31, 2026 Alert - Atomic Network - Internation Upstream 2 18h 59m 🚠 Upstream Networks (🌎 IP Transit 2)
Started Jul 31, 2026, 01:08 PM UTC· resolved Aug 01, 2026, 08:08 AM UTC
- investigating Jul 31, 2026, 01:08 PM UTC
We are currently experiencing degraded performance on this upstream. We are working with our provider in order to resolve this issue.
- resolved Aug 01, 2026, 08:08 AM UTC
This incident has been resolved.
Minor July 24, 2026 Alert - Octotel - CBD 7h 5m 🐙 Octotel Fibre
Started Jul 24, 2026, 10:54 AM UTC· resolved Jul 24, 2026, 06:00 PM UTC
- investigating Jul 24, 2026, 10:54 AM UTC
We are aware of an outage on the Octotel network. Octotel is busy investigating.
- resolved Jul 24, 2026, 06:00 PM UTC
This incident has been resolved.
Minor July 24, 2026 Alert - Openserve - Helderberg 6h 3m 🦎 Openserve Fibre
Started Jul 24, 2026, 08:56 AM UTC· resolved Jul 24, 2026, 03:00 PM UTC
- investigating Jul 24, 2026, 08:56 AM UTC
We are aware of an outage on the Openserve network. Openserve is busy investigating.
- resolved Jul 24, 2026, 03:00 PM UTC
This incident has been resolved.
Minor July 20, 2026 Alert - Atomic Network - Peak Time Congestion 20d 23h 🚠 Upstream Networks (🌍 IP Transit 1)
Started Jul 20, 2026, 01:31 PM UTC· resolved Aug 10, 2026, 01:31 PM UTC
- monitoring Jul 20, 2026, 01:31 PM UTC
We are aware of the issues causing disruption during peak times. Our upstream provider is currently working on increasing capacity but we currently do not have an ETR. We apologies for the inconvenience this has caused.
- resolved Aug 10, 2026, 01:31 PM UTC
This incident has been resolved.
Minor July 20, 2026 Alert - Atomic Network - Joburg Upstream 2 11d 2h 🚠 Upstream Networks (👽 NAP JHB 2)
Started Jul 20, 2026, 11:00 AM UTC· resolved Jul 31, 2026, 01:05 PM UTC
- identified Jul 20, 2026, 11:00 AM UTC
We are aware of the outage affecting one of our Joburg upstream. Our provider is currently aware of the issue and are working to resolve it.
- resolved Jul 31, 2026, 01:05 PM UTC
This incident has been resolved.
Minor June 8, 2026 Alert - Octotel - Rondebosch 11h 35m 🐙 Octotel Fibre
Started Jun 08, 2026, 07:24 AM UTC· resolved Jun 08, 2026, 07:00 PM UTC
- identified Jun 08, 2026, 07:24 AM UTC
We are aware of an outage on the Octotel network. Octotel is busy investigating.
- resolved Jun 08, 2026, 07:00 PM UTC
This incident has been resolved.
Minor May 28, 2026 Alert - Octotel - Cape Gate 5h 19m 🐙 Octotel Fibre
Started May 28, 2026, 07:00 AM UTC· resolved May 28, 2026, 12:20 PM UTC
- investigating May 28, 2026, 07:00 AM UTC
We are aware of an outage on the Octotel network. Octotel is busy investigating.
- resolved May 28, 2026, 12:20 PM UTC
This incident has been resolved.
Major May 27, 2026 Alert - Atomic Network - International Upstream 2 2h 26m 🚠 Upstream Networks (🌎 IP Transit 2)
Started May 27, 2026, 09:07 AM UTC· resolved May 27, 2026, 11:33 AM UTC
- identified May 27, 2026, 09:07 AM UTC
We have noticed elevated latency to certain destinations.
- monitoring May 27, 2026, 09:33 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 27, 2026, 11:33 AM UTC
This incident has been resolved.
Minor May 22, 2026 Alert - Openserve - Welgemoed 3h 46m 🦎 Openserve Fibre
Started May 22, 2026, 06:18 AM UTC· resolved May 22, 2026, 10:04 AM UTC
- investigating May 22, 2026, 06:18 AM UTC
Please note that we are aware of an outage on Openserve's network in Welgemoed and surrounding areas. We're following up with our Openserve Management team this morning for more information.
- resolved May 22, 2026, 10:04 AM UTC
This incident has been resolved.
Minor May 21, 2026 Alert - Octotel - Strand 7h 🐙 Octotel Fibre
Started May 21, 2026, 07:39 AM UTC· resolved May 21, 2026, 02:40 PM UTC
- investigating May 21, 2026, 07:39 AM UTC
We are aware of an outage on the Octotel network. Octotel is busy investigating.
- resolved May 21, 2026, 02:40 PM UTC
This incident has been resolved.
Minor May 19, 2026 Alert - Atomic Network - International Upstream 2 High latency 23h 30m 🚠 Upstream Networks (🌎 IP Transit 2)
Started May 19, 2026, 12:30 PM UTC· resolved May 20, 2026, 12:00 PM UTC
- identified May 19, 2026, 12:30 PM UTC
We are aware of an increase International latency on the Atomic network. We are busy investigating.
- identified May 19, 2026, 02:00 PM UTC
We are aware of an increase International latency on the Atomic network. We are busy investigating.
- resolved May 20, 2026, 12:00 PM UTC
This incident has been resolved.
Minor May 16, 2026 Alert - Frogfoot - Milnerton 19h 54m 🐸 Frogfoot Fibre
Started May 16, 2026, 11:41 AM UTC· resolved May 17, 2026, 07:35 AM UTC
- investigating May 16, 2026, 11:41 AM UTC
We are aware of an outage on the Frogfoot network. Frogfoot is busy investigating.
- resolved May 17, 2026, 07:35 AM UTC
This incident has been resolved.
Minor May 13, 2026 Alert - Atomic Network - International Upstream 1 4d 19h 🚠 Upstream Networks (🌍 IP Transit 1)
Started May 13, 2026, 02:30 PM UTC· resolved May 18, 2026, 10:30 AM UTC
- investigating May 13, 2026, 02:30 PM UTC
We have are currently seeing higher latency and packet loss on our primary upstream and have decided to shut it down until resolved. All international traffic will now be routed through our secondary upstream.
- monitoring May 13, 2026, 02:31 PM UTC
We have are currently seeing higher latency and packet loss on our primary upstream and have decided to shut it down until resolved. All international traffic will now be routed through our secondary upstream.
- resolved May 18, 2026, 10:30 AM UTC
This incident has been resolved.
Minor May 8, 2026 Alert - Octotel - Blouberg 4h 19m 🐙 Octotel Fibre
Started May 08, 2026, 01:25 PM UTC· resolved May 08, 2026, 05:45 PM UTC
- investigating May 08, 2026, 01:25 PM UTC
Please note that we are aware of an outage on Octotel's fibre network. Customers in the Milnerton and Parklands areas connected to the Blouberg node may experience disruptions in service. Octotel technicians are currently investigating. More updates to follow.
- resolved May 08, 2026, 05:45 PM UTC
This incident has been resolved.
Minor May 5, 2026 Alert - Frogfoot - CBD 2h 5m 🐸 Frogfoot Fibre
Started May 05, 2026, 02:39 PM UTC· resolved May 05, 2026, 04:45 PM UTC
- identified May 05, 2026, 02:39 PM UTC
We are aware of an outage on the Frogfoot network. Frogfoot is busy investigating.
- resolved May 05, 2026, 04:45 PM UTC
This incident has been resolved.
Major May 5, 2026 Alert - Atomic Network - International Upstream 1 & 2 11m 🚠 Upstream Networks (🌍 IP Transit 1), 🚠 Upstream Networks (🌎 IP Transit 2)
Started May 05, 2026, 07:48 AM UTC· resolved May 05, 2026, 08:00 AM UTC
- investigating May 05, 2026, 07:48 AM UTC
We are aware of an outage on the Atomic network. We are busy investigating.
- monitoring May 05, 2026, 07:57 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 05, 2026, 08:00 AM UTC
This incident has been resolved.
Minor April 30, 2026 Alert - Atomic Network - JHB Upstream 2 1h 5m 🚠 Upstream Networks (👽 NAP JHB 2)
Started Apr 30, 2026, 01:15 PM UTC· resolved Apr 30, 2026, 02:20 PM UTC
- investigating Apr 30, 2026, 01:15 PM UTC
We are aware of an outage on the upstream network and our upstream provider is working to resolve the issue.
- identified Apr 30, 2026, 01:45 PM UTC
We are aware of an outage on the upstream network and our upstream provider is working to resolve the issue.
- resolved Apr 30, 2026, 02:20 PM UTC
This incident has been resolved.