Atomic Access Outage History

Atomic Access partial outage · 1 active incident View live status →

Atomic Access had 41 outages in the last 2 years totaling 1515h 30m of downtime — averaging 1.7 incidents per month.

There were 41 Atomic Access outages since December 5, 2025 totaling 1515h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.atomic.co.za

Minor September 6, 2026

Alert - Octotel - CBD

Detected by Pingoru
Sep 06, 2026, 07:00 AM UTC
Resolved
Sep 06, 2026, 08:00 AM UTC
Duration
1h
Affected: 🐙 Octotel Fibre
Timeline · 2 updates
  1. investigating Sep 06, 2026, 07:00 AM UTC

    Please note that Octotel is currently experiencing a network outage which is affecting some customers in CBD precincts. Their engineers are currently investigating. More updates to follow.

  2. resolved Sep 06, 2026, 08:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2026

Alert - Vumatel - Kraaifontein

Detected by Pingoru
Sep 04, 2026, 11:30 AM UTC
Resolved
Sep 11, 2026, 08:27 AM UTC
Duration
6d 20h
Affected: 🐰 Vumatel Fibre
Timeline · 3 updates
  1. investigating Sep 04, 2026, 11:30 AM UTC

    We are aware of an outage on the Vumatel network. Vumatel is busy investigating.

  2. identified Sep 09, 2026, 08:00 AM UTC

    Vumatel has restarted repairs on the fibre line. Delays were caused by Vumatel needing to source more hardware for the repair.

  3. identified Sep 09, 2026, 01:19 PM UTC

    Vumatel has started splicing the fibre cables but we still do not have a current ETR for the fibre outage.

Read the full incident report →

Major August 31, 2026

Alert - Atomic Network - Ticketing System

Detected by Pingoru
Aug 31, 2026, 04:00 PM UTC
Resolved
Aug 31, 2026, 05:00 PM UTC
Duration
1h
Affected: ⚛️ Atomic Systems (📬 Email & Ticket System)
Timeline · 3 updates
  1. identified Aug 31, 2026, 12:39 PM UTC

    Please note that we're currently experiencing a system outage which is impacting our ticketing and email platforms. Kindly be advised that our response times will unfortunately be delayed until the problem is resolved. We sincerely apologize for the the inconvenience.

  2. monitoring Aug 31, 2026, 04:00 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 31, 2026, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026

Alert - Octotel - Strand

Detected by Pingoru
Aug 03, 2026, 12:27 PM UTC
Resolved
Aug 03, 2026, 03:27 PM UTC
Duration
2h 59m
Affected: 🐙 Octotel Fibre
Timeline · 2 updates
  1. investigating Aug 03, 2026, 12:27 PM UTC

    Please note that Octotel have identified an issue on their network affecting services around the Strand area. Octotel technicians are currently investigating. More updates to follow.

  2. resolved Aug 03, 2026, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2026

Alert - Atomic Network - Internation Upstream 2

Detected by Pingoru
Jul 31, 2026, 01:08 PM UTC
Resolved
Aug 01, 2026, 08:08 AM UTC
Duration
18h 59m
Affected: 🚠 Upstream Networks (🌎 IP Transit 2)
Timeline · 2 updates
  1. investigating Jul 31, 2026, 01:08 PM UTC

    We are currently experiencing degraded performance on this upstream. We are working with our provider in order to resolve this issue.

  2. resolved Aug 01, 2026, 08:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2026

Alert - Openserve - Helderberg

Detected by Pingoru
Jul 24, 2026, 08:56 AM UTC
Resolved
Jul 24, 2026, 03:00 PM UTC
Duration
6h 3m
Affected: 🦎 Openserve Fibre
Timeline · 2 updates
  1. investigating Jul 24, 2026, 08:56 AM UTC

    We are aware of an outage on the Openserve network. Openserve is busy investigating.

  2. resolved Jul 24, 2026, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 20, 2026

Alert - Atomic Network - Peak Time Congestion

Detected by Pingoru
Jul 20, 2026, 01:31 PM UTC
Resolved
Aug 19, 2026, 01:49 PM UTC
Duration
30d
Affected: 🚠 Upstream Networks (🌍 IP Transit 1)
Timeline · 1 update
  1. monitoring Jul 20, 2026, 01:31 PM UTC

    We are aware of the issues causing disruption during peak times. Our upstream provider is currently working on increasing capacity but we currently do not have an ETR. We apologies for the inconvenience this has caused.

Read the full incident report →

Minor July 20, 2026

Alert - Atomic Network - Joburg Upstream 2

Detected by Pingoru
Jul 20, 2026, 11:00 AM UTC
Resolved
Jul 31, 2026, 05:13 PM UTC
Duration
11d 6h
Affected: 🚠 Upstream Networks (👽 NAP JHB 2)
Timeline · 1 update
  1. identified Jul 20, 2026, 11:00 AM UTC

    We are aware of the outage affecting one of our Joburg upstream. Our provider is currently aware of the issue and are working to resolve it.

Read the full incident report →

Minor June 8, 2026

Alert - Octotel - Rondebosch

Detected by Pingoru
Jun 08, 2026, 07:24 AM UTC
Resolved
Jun 08, 2026, 07:00 PM UTC
Duration
11h 35m
Affected: 🐙 Octotel Fibre
Timeline · 2 updates
  1. identified Jun 08, 2026, 07:24 AM UTC

    We are aware of an outage on the Octotel network. Octotel is busy investigating.

  2. resolved Jun 08, 2026, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 28, 2026

Alert - Octotel - Cape Gate

Detected by Pingoru
May 28, 2026, 07:00 AM UTC
Resolved
May 28, 2026, 12:20 PM UTC
Duration
5h 19m
Affected: 🐙 Octotel Fibre
Timeline · 2 updates
  1. investigating May 28, 2026, 07:00 AM UTC

    We are aware of an outage on the Octotel network. Octotel is busy investigating.

  2. resolved May 28, 2026, 12:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 27, 2026

Alert - Atomic Network - International Upstream 2

Detected by Pingoru
May 27, 2026, 09:07 AM UTC
Resolved
May 27, 2026, 11:33 AM UTC
Duration
2h 26m
Affected: 🚠 Upstream Networks (🌎 IP Transit 2)
Timeline · 3 updates
  1. identified May 27, 2026, 09:07 AM UTC

    We have noticed elevated latency to certain destinations.

  2. monitoring May 27, 2026, 09:33 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 27, 2026, 11:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 22, 2026

Alert - Openserve - Welgemoed

Detected by Pingoru
May 22, 2026, 06:18 AM UTC
Resolved
May 22, 2026, 10:04 AM UTC
Duration
3h 46m
Affected: 🦎 Openserve Fibre
Timeline · 2 updates
  1. investigating May 22, 2026, 06:18 AM UTC

    Please note that we are aware of an outage on Openserve's network in Welgemoed and surrounding areas. We're following up with our Openserve Management team this morning for more information.

  2. resolved May 22, 2026, 10:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2026

Alert - Atomic Network - International Upstream 2 High latency

Detected by Pingoru
May 19, 2026, 12:30 PM UTC
Resolved
May 20, 2026, 12:00 PM UTC
Duration
23h 30m
Affected: 🚠 Upstream Networks (🌎 IP Transit 2)
Timeline · 3 updates
  1. identified May 19, 2026, 12:30 PM UTC

    We are aware of an increase International latency on the Atomic network. We are busy investigating.

  2. identified May 19, 2026, 02:00 PM UTC

    We are aware of an increase International latency on the Atomic network. We are busy investigating.

  3. resolved May 20, 2026, 12:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 16, 2026

Alert - Frogfoot - Milnerton

Detected by Pingoru
May 16, 2026, 11:41 AM UTC
Resolved
May 17, 2026, 07:35 AM UTC
Duration
19h 54m
Affected: 🐸 Frogfoot Fibre
Timeline · 2 updates
  1. investigating May 16, 2026, 11:41 AM UTC

    We are aware of an outage on the Frogfoot network. Frogfoot is busy investigating.

  2. resolved May 17, 2026, 07:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026

Alert - Atomic Network - International Upstream 1

Detected by Pingoru
May 13, 2026, 02:30 PM UTC
Resolved
May 21, 2026, 09:09 AM UTC
Duration
7d 18h
Affected: 🚠 Upstream Networks (🌍 IP Transit 1)
Timeline · 2 updates
  1. investigating May 13, 2026, 02:30 PM UTC

    We have are currently seeing higher latency and packet loss on our primary upstream and have decided to shut it down until resolved. All international traffic will now be routed through our secondary upstream.

  2. monitoring May 13, 2026, 02:31 PM UTC

    We have are currently seeing higher latency and packet loss on our primary upstream and have decided to shut it down until resolved. All international traffic will now be routed through our secondary upstream.

Read the full incident report →

Minor May 8, 2026

Alert - Octotel - Blouberg

Detected by Pingoru
May 08, 2026, 01:25 PM UTC
Resolved
May 08, 2026, 05:45 PM UTC
Duration
4h 19m
Affected: 🐙 Octotel Fibre
Timeline · 2 updates
  1. investigating May 08, 2026, 01:25 PM UTC

    Please note that we are aware of an outage on Octotel's fibre network. Customers in the Milnerton and Parklands areas connected to the Blouberg node may experience disruptions in service. Octotel technicians are currently investigating. More updates to follow.

  2. resolved May 08, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026

Alert - Frogfoot - CBD

Detected by Pingoru
May 05, 2026, 02:39 PM UTC
Resolved
May 05, 2026, 04:45 PM UTC
Duration
2h 5m
Affected: 🐸 Frogfoot Fibre
Timeline · 2 updates
  1. identified May 05, 2026, 02:39 PM UTC

    We are aware of an outage on the Frogfoot network. Frogfoot is busy investigating.

  2. resolved May 05, 2026, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2026

Alert - Atomic Network - International Upstream 1 & 2

Detected by Pingoru
May 05, 2026, 07:48 AM UTC
Resolved
May 05, 2026, 08:00 AM UTC
Duration
11m
Affected: 🚠 Upstream Networks (🌍 IP Transit 1)🚠 Upstream Networks (🌎 IP Transit 2)
Timeline · 3 updates
  1. investigating May 05, 2026, 07:48 AM UTC

    We are aware of an outage on the Atomic network. We are busy investigating.

  2. monitoring May 05, 2026, 07:57 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 05, 2026, 08:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

Alert - Atomic Network - JHB Upstream 2

Detected by Pingoru
Apr 30, 2026, 01:15 PM UTC
Resolved
Apr 30, 2026, 02:20 PM UTC
Duration
1h 5m
Affected: 🚠 Upstream Networks (👽 NAP JHB 2)
Timeline · 3 updates
  1. investigating Apr 30, 2026, 01:15 PM UTC

    We are aware of an outage on the upstream network and our upstream provider is working to resolve the issue.

  2. identified Apr 30, 2026, 01:45 PM UTC

    We are aware of an outage on the upstream network and our upstream provider is working to resolve the issue.

  3. resolved Apr 30, 2026, 02:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

Alert - Octotel - Ruyterwacht

Detected by Pingoru
Apr 30, 2026, 09:59 AM UTC
Resolved
May 01, 2026, 09:25 AM UTC
Duration
23h 26m
Affected: 🐙 Octotel Fibre
Timeline · 2 updates
  1. investigating Apr 30, 2026, 09:59 AM UTC

    Please note that we are aware of an outage on Octotel's network which is affecting services around Ruyterwacht, Andriaanse and the Clarkes areas . Octotel's technicians are currently investigating.

  2. resolved May 01, 2026, 09:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

Alert - Frogfoot - Gordon's Bay

Detected by Pingoru
Apr 30, 2026, 09:57 AM UTC
Resolved
May 02, 2026, 07:39 AM UTC
Duration
1d 21h
Affected: 🐸 Frogfoot Fibre
Timeline · 2 updates
  1. investigating Apr 30, 2026, 09:57 AM UTC

    Please note that we are aware of an outage on Frogfoot's network which is affecting services around Gordon's Bay. Frogfoot technicians are currently investigating.

  2. resolved May 02, 2026, 07:39 AM UTC

    This incident has been resolved.

Read the full incident report →