Atomic Access incident

Alert - Octotel - Cape Gate

Minor Resolved

Atomic Access experienced a minor incident on September 29, 2026 affecting 🐙 Octotel Fibre, lasting 6h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 08:55 AM UTC
Resolved
Sep 29, 2026, 03:16 PM UTC
Duration
6h 20m
Detected by Pingoru
Sep 29, 2026, 08:55 AM UTC

Affected components

🐙 Octotel Fibre

Update timeline

  1. investigating Sep 29, 2026, 08:55 AM UTC

    Octotel are observing an issue affecting certain customers on our Cape Gate node. Octotel is busy investigating.

  2. identified Sep 29, 2026, 12:13 PM UTC

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers. ETR for complete restoration: 5 Hours.

  3. resolved Sep 29, 2026, 03:16 PM UTC

    Octotel engineers have completed the fibre repairs works. Please reboot your ONT and router if your connection is still offline.