Atomic Access incident

Alert - Octotel - Strand

Minor Resolved

Atomic Access experienced a minor incident on September 29, 2026 affecting 🐙 Octotel Fibre, lasting 10h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 05:00 AM UTC
Resolved
Sep 29, 2026, 03:15 PM UTC
Duration
10h 15m
Detected by Pingoru
Sep 29, 2026, 05:00 AM UTC

Affected components

🐙 Octotel Fibre

Update timeline

  1. investigating Sep 29, 2026, 05:00 AM UTC

    We are aware of an outage on the Octotel network. Octotel has a team on-site busy investigating.

  2. identified Sep 29, 2026, 08:37 AM UTC

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers. ETR for complete restoration: 7 Hours.

  3. resolved Sep 29, 2026, 03:15 PM UTC

    Octotel engineers have completed the fibre repairs works. Please reboot your ONT and router if your connection is still offline.