Atera experienced a minor incident on June 16, 2023 affecting Admin Console GUI, lasting 4h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2023, 04:11 AM UTC
Some of our customers in the Australia region may be experiencing system slowness. We are actively working to restore the service as quickly as possible.
- monitoring Jun 16, 2023, 05:17 AM UTC
The issue seems to have originated from networking problems that Azure is experiencing. Atera has managed to stabilize its environment, and performance is expected to improve now. We are still monitoring the situation closely. You can find more information about the Azure network issue here: https://azure.status.microsoft/en-us/status
- resolved Jun 16, 2023, 09:07 AM UTC
Our engineers have worked alongside Microsoft teams and have successfully completed mitigation workstreams. The telemetries indicate the services have recovered completely. More information about Azure Service Health can be found here: https://azure.status.microsoft/en-us/status