Atera incident

Problems with incoming SMS while using the work-from-home feature

Notice Resolved View vendor source →

Atera experienced a notice incident on August 23, 2023, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2023, 08:03 PM UTC
Resolved
Aug 23, 2023, 11:11 PM UTC
Duration
3h 8m
Detected by Pingoru
Aug 23, 2023, 08:03 PM UTC

Update timeline

  1. identified Aug 23, 2023, 08:03 PM UTC

    Some WFH users may encounter problems with incoming SMS on our 'Work from Home' feature. Our engineering team is actively collaborating with our SMS service provider, Twilio, to solve the issue as soon as possible.

  2. monitoring Aug 23, 2023, 08:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 23, 2023, 11:11 PM UTC

    This incident has been resolved.