Atera experienced a minor incident on October 17, 2023 affecting Main Dashboard, lasting 23h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Main Dashboard
Update timeline
- investigating Oct 17, 2023, 07:02 AM UTC
Some of our customers may experience system slowness, we're working to get the service back to operational as quickly as possible.
- investigating Oct 17, 2023, 11:23 AM UTC
We are currently still experiencing high DB load impacting system performance. Our engineering teams, along with Microsoft partners, are actively working to isolate and resolve the issue as quickly as possible. Updates will follow shortly. We apologize for the inconvenience
- monitoring Oct 17, 2023, 04:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 18, 2023, 06:13 AM UTC
This incident has been resolved.