Atera incident

WFH & Shared scripts library issue

Notice Resolved View vendor source →

Atera experienced a notice incident on October 20, 2023, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2023, 09:30 PM UTC
Resolved
Oct 21, 2023, 12:08 AM UTC
Duration
2h 38m
Detected by Pingoru
Oct 20, 2023, 09:30 PM UTC

Update timeline

  1. identified Oct 20, 2023, 09:30 PM UTC

    Some customers may experience issues when accessing the shared scripts library and the Work from Home (WFH) feature. We have identified the problem as a database issue, and our engineering teams are actively working to resolve it as quickly as possible

  2. resolved Oct 21, 2023, 12:08 AM UTC

    This incident has been resolved.