Atera experienced a minor incident on October 30, 2023 affecting Remote Control, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Remote Control
Update timeline
- identified Oct 30, 2023, 02:39 PM UTC
We are currently aware of connectivity issues impacting Splashtop functionality within our RMM platform. Users may experience difficulties accessing their remote computers during this time. A server issue has been identified by Splashtop engineers and it is currently being worked on. We apologize for the inconvenience. For updates, please monitor https://status.splashtop.com/
- monitoring Oct 30, 2023, 03:09 PM UTC
A fix has been implemented and we are monitoring the results. https://status.splashtop.com/
- resolved Oct 30, 2023, 03:34 PM UTC
This incident has been resolved.