Atera experienced a minor incident on October 30, 2023 affecting Remote Control, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Remote Control
Update timeline
- investigating Oct 30, 2023, 06:39 PM UTC
We are currently aware of connectivity issues impacting Splashtop functionality within our RMM platform. Users may experience difficulties accessing their remote computers during this time (intermittently). A server issue has been identified by Splashtop engineers and it is currently being worked on. We apologize for the inconvenience. For updates, please monitor https://status.splashtop.com/
- identified Oct 30, 2023, 06:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 30, 2023, 07:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2023, 08:42 PM UTC
This incident has been resolved.