Atera experienced a notice incident on January 18, 2024 affecting Email Security Services, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Email Security Services
Update timeline
- investigating Jan 18, 2024, 03:17 PM UTC
We are currently experiencing a delayed email queue, which may result in functionalities like email-to-ticket taking longer than expected. Our engineering team is actively working to resolve this issue as quickly as possible
- monitoring Jan 18, 2024, 03:46 PM UTC
A fix has been implemented and we are monitoring the results. The queue has decreased and the performance is improved now.
- resolved Jan 18, 2024, 04:07 PM UTC
This incident has been resolved.