Atera incident

Login issue

Notice Resolved View vendor source →

Atera experienced a notice incident on September 4, 2024 affecting Admin Console GUI, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 12:40 PM UTC
Resolved
Sep 04, 2024, 01:41 PM UTC
Duration
1h 1m
Detected by Pingoru
Sep 04, 2024, 12:40 PM UTC

Affected components

Admin Console GUI

Update timeline

  1. investigating Sep 04, 2024, 12:40 PM UTC

    We are currently experiencing an outage affecting the Auth0 authentication services. This issue is impacting user logins and processes across all environments.

  2. monitoring Sep 04, 2024, 01:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2024, 01:41 PM UTC

    This incident has been resolved.