Atera incident

Agent being flagged by Sentinel AV agent

Minor Resolved View vendor source →

Atera experienced a minor incident on September 13, 2024 affecting Agents Health, lasting 8h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 04:22 PM UTC
Resolved
Sep 14, 2024, 01:21 AM UTC
Duration
8h 59m
Detected by Pingoru
Sep 13, 2024, 04:22 PM UTC

Affected components

Agents Health

Update timeline

  1. investigating Sep 13, 2024, 04:22 PM UTC

    The only component affected is the Atera Agent currently. Our teams are working to investigate the issue

  2. investigating Sep 13, 2024, 04:42 PM UTC

    We are working closely with the sentinel team to resolve the issue

  3. monitoring Sep 13, 2024, 07:25 PM UTC

    We have received a fix from the vendor

  4. resolved Sep 14, 2024, 01:21 AM UTC

    This incident has been resolved.