Atera experienced a minor incident on May 14, 2025 affecting Remote Control, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Remote Control
Update timeline
- identified May 14, 2025, 02:38 PM UTC
We’re currently experiencing an issue with Splashtop remote connections. You may be able to connect after multiple attempts. As a temporary workaround, please use AnyDesk for remote access.
- monitoring May 14, 2025, 06:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2025, 08:07 PM UTC
This incident has been resolved.