Assort Health Outage History
Assort Health is up right nowPingoru has recorded 11 incidents for Assort Health: 11 in the last 12 months and 10 in the last 90 days.
Incidents, newest first
Minor October 21, 2026 Agent performance degradation due to modmed error 1d Voice
Started Oct 21, 2026, 02:50 PM UTC· resolved Oct 22, 2026, 02:57 PM UTC
- investigating Oct 21, 2026, 02:50 PM UTC
We are investigating an issue affecting the Voice Agent due to modmed authentication errors. Our team is actively working on this and will provide updates every 60 minutes.
- monitoring Oct 22, 2026, 04:53 AM UTC
A fix has been applied and we are monitoring for full recovery. We expect Voice to be fully operational.
- resolved Oct 22, 2026, 02:57 PM UTC
This incident has been resolved as of 9:53 PST 10/21. Voice is operating normally. We apologize for the disruption.
Minor October 20, 2026 calls are getting transferred 59m Voice
Started Oct 20, 2026, 04:58 PM UTC· resolved Oct 20, 2026, 05:57 PM UTC
- investigating Oct 20, 2026, 04:58 PM UTC
We are investigating an issue affecting Voice. Our team is actively working on this and will provide updates every 30 minutes.
- identified Oct 20, 2026, 05:45 PM UTC
We have identified the cause of the Voice /issue and are working on a resolution. We will share an update as soon as we have more information.
- resolved Oct 20, 2026, 05:57 PM UTC
This incident has been resolved as of 10:48AM PT. Voice is operating normally. We apologize for the disruption.
Minor October 19, 2026 Inbound Voice service disruption ~ Resolved 2m Voice
Started Oct 19, 2026, 05:31 PM UTC· resolved Oct 19, 2026, 05:33 PM UTC
- monitoring Oct 19, 2026, 05:31 PM UTC
The issue affecting our Voice service has been resolved and we are continuing to monitor the service to ensure stability. Between approximately 9:34 AM and 9:57 AM PT on October 19, a third-party service disruption caused affected calls to be transferred. We apologize for the disruption and appreciate your patience.
- resolved Oct 19, 2026, 05:33 PM UTC
This incident has been resolved as of 9:57am. Voice is operating normally. We apologize for the disruption.
Minor October 14, 2026 Performance Degradation 56m Voice
Started Oct 14, 2026, 02:32 PM UTC· resolved Oct 14, 2026, 03:28 PM UTC
- investigating Oct 14, 2026, 02:32 PM UTC
We are investigating performance degradation affecting some Voice calls. Our team is actively working to resolve the issue, and we will provide updates every 30 minutes.
- monitoring Oct 14, 2026, 02:53 PM UTC
We have identified the cause of performance degradation affecting some Voice calls and are implemented a mitigation to restore normal performance. A fix has been applied and we are monitoring for full recovery. We expect Voice to be fully operational shortly.
- resolved Oct 14, 2026, 03:28 PM UTC
This incident has been resolved. Some Voice calls experienced performance degradation between 3:50 AM and 7:52 AM PT. Voice is now operating normally. We apologize for the disruption.
Minor October 7, 2026 Patient 2FA Blocked for Web Forms – Chatbot, Campaigns, Patient-intake
Started Oct 07, 2026, 05:00 PM UTC· resolved Oct 07, 2026, 05:00 PM UTC
- resolved Oct 07, 2026, 05:00 PM UTC
This incident has been resolved as of 11:30am PT. Our web forms are operating normally and patients are able to receive 2FA verification messages. We apologize for the disruption.
- investigating Oct 07, 2026, 05:00 PM UTC
We are investigating an issue affecting 2FA messages sent to patients from our web-based forms. Our team is actively working on this and will provide updates.
Minor October 5, 2026 calls were getting transferred due to Athena integration 1h 13m Voice
Started Oct 05, 2026, 07:48 PM UTC· resolved Oct 05, 2026, 09:02 PM UTC
- monitoring Oct 05, 2026, 07:48 PM UTC
Between approximately 9:20 AM and 10:53 AM PT, an athenahealth outage caused elevated errors in Assort Health’s Athena integration. Customers at affected practices may have experienced interruptions to workflows that depend on Athena.The disruption ended at approximately 10:53 AM PT, and the incident is resolved. We apologize for the disruption and appreciate your patience.
- resolved Oct 05, 2026, 09:02 PM UTC
This incident has been resolved as of 10:53 AM PST. Voice is operating normally. We apologize for the disruption.
Minor August 11, 2026 Some Calls are being transferred 23m Voice
Started Aug 11, 2026, 07:30 PM UTC· resolved Aug 11, 2026, 07:53 PM UTC
- identified Aug 11, 2026, 07:30 PM UTC
We have identified an issue affecting Voice. Our team is actively working on this and will provide updates every 30 minutes.
- resolved Aug 11, 2026, 07:53 PM UTC
From 11:52 a.m. to 12:20 p.m., a configuration change temporarily affected Voice call routing, causing some calls to be transferred unexpectedly. The issue has been resolved, service has been restored, and calls are now processing normally. Our team is continuing to monitor the service to ensure stability. We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
Minor July 31, 2026 Intermittent Call Timeouts – Platform, Voice, Text, Chatbot and 2 more
Started Jul 31, 2026, 02:30 PM UTC· resolved Jul 31, 2026, 02:30 PM UTC
- resolved Jul 31, 2026, 02:30 PM UTC
We identified the cause of increased call timeouts affecting Voice and implemented a fix. Some calls were affected between 7:30 AM and 8:03 AM PT. Voice has been operating normally since 8:03 AM PT. We apologize for the disruption.
Minor July 22, 2026 Text Message failing – Platform, Voice, Text, Chatbot and 2 more
Started Jul 22, 2026, 08:05 PM UTC· resolved Jul 22, 2026, 08:05 PM UTC
- resolved Jul 22, 2026, 08:05 PM UTC
We identified and fixed the issue affecting Text. This incident was resolved as of 07/22/2026 19:00 PM, and Text is now operating normally. We apologize for the disruption.