Assignar Outage History

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Assignar had 11 outages in the last 2 years totaling 346h 49m of downtime — averaging 0.5 incidents per month.

There were 11 Assignar outages since June 19, 2024 totaling 346h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.assignar.com

Major March 11, 2026

Insight reports out of sync

Detected by Pingoru
Mar 11, 2026, 12:07 AM UTC
Resolved
Mar 11, 2026, 06:06 AM UTC
Duration
5h 59m
Affected: Reporting
Timeline · 4 updates
  1. identified Mar 11, 2026, 12:07 AM UTC

    We’re currently aware of an issue with data service delays, which may cause Insight reports to appear out of sync. Our team has identified the problem and is actively working on a resolution. We will provide updates as progress is made. We appreciate your patience.

  2. identified Mar 11, 2026, 01:13 AM UTC

    We have identified the root cause of the incident and are currently working on restoring the service. We will provide another update once the service has been fully restored.

  3. monitoring Mar 11, 2026, 01:46 AM UTC

    The service has been restored, and we are currently monitoring the report data syncing into Insight. We will provide another update once all data has been fully synced.

  4. resolved Mar 11, 2026, 06:06 AM UTC

    Data syncing has completed and all reports in Insight are now up to date. The incident has been resolved.

Read the full incident report →

Major October 20, 2025

Assignar Pay Service Disruption

Detected by Pingoru
Oct 20, 2025, 08:24 AM UTC
Resolved
Oct 20, 2025, 09:41 AM UTC
Duration
1h 16m
Affected: Assignar Pay
Timeline · 3 updates
  1. investigating Oct 20, 2025, 08:24 AM UTC

    Assignar Pay is currently experiencing a service disruption due to a third-party infrastructure provider outage in one of our hosting regions. Our engineering team is actively monitoring the situation and working to restore full service. Impact: Assignar Pay services are currently unavailable Payment processing and financial transactions may be delayed All other Assignar services remain operational We are working urgently to restore service and will provide updates as the situation progresses. We apologise for the disruption to your operations.

  2. monitoring Oct 20, 2025, 09:27 AM UTC

    Assignar Pay has been fully restored following the resolution of the infrastructure provider outage. All services are now operating normally. Any delayed transactions will be processed automatically. Thank you for your patience.

  3. resolved Oct 20, 2025, 09:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

SMS Service Degradation

Detected by Pingoru
Oct 20, 2025, 08:23 AM UTC
Resolved
Oct 20, 2025, 01:02 PM UTC
Duration
4h 39m
Affected: SMS
Timeline · 3 updates
  1. investigating Oct 20, 2025, 08:23 AM UTC

    We are currently experiencing an outage affecting our SMS service due to a third-party infrastructure provider outage. Our team is actively monitoring the situation and working with our service provider to restore full functionality as quickly as possible. Impact: SMS notifications and messages are currently unavailable All other services remain operational We will provide updates as more information becomes available. We apologise for any inconvenience this may cause.

  2. monitoring Oct 20, 2025, 12:13 PM UTC

    Service has been restored and we are monitoring results.

  3. resolved Oct 20, 2025, 01:02 PM UTC

    This incident has been resolved

Read the full incident report →

Critical July 21, 2025

Insights Module - Report Generation Issues

Detected by Pingoru
Jul 21, 2025, 12:00 AM UTC
Resolved
Jul 21, 2025, 06:29 AM UTC
Duration
6h 28m
Affected: Reporting
Timeline · 3 updates
  1. investigating Jul 21, 2025, 12:00 AM UTC

    We are currently investigating an issue affecting report generation in our Insights module. Some customers may experience failures when attempting to generate reports, with errors related to database connectivity. Our engineering team has been notified and is actively working to resolve this issue. We will provide updates as more information becomes available.

  2. monitoring Jul 21, 2025, 12:04 AM UTC

    Our engineering team has implemented a fix for the report generation issues in the Insights module. The service should now be functioning normally. We are currently monitoring the system to ensure stability and that all report generation functionality is working as expected. If you continue to experience any issues with generating reports, please don't hesitate to contact our support team.

  3. resolved Jul 21, 2025, 06:29 AM UTC

    The issue affecting report generation in our Insights module has been fully resolved. All reporting functionality is now operating normally. We apologise for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue. If you continue to experience any issues, please contact our support team.

Read the full incident report →

Major June 6, 2025

Digital Docket Reports Unavailable

Detected by Pingoru
Jun 06, 2025, 02:52 AM UTC
Resolved
Jun 06, 2025, 09:56 AM UTC
Duration
7h 3m
Affected: ReportingData Analytics
Timeline · 4 updates
  1. investigating Jun 06, 2025, 02:52 AM UTC

    Issue Summary - We are currently experiencing an issue that is preventing Digital Docket reports from loading in the Insights module for customers in Australia and New Zealand. Affected users may see error messages or empty data when attempting to access these reports. Current Status - Our engineering team has identified the root cause and is actively working to resolve the issue. We are implementing a fix and expect service to be restored shortly. Workaround - None available at this time. We will provide an update within the next hour or sooner if the issue is resolved. We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full functionality.

  2. identified Jun 06, 2025, 04:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 06, 2025, 06:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 06, 2025, 09:56 AM UTC

    This incident has been resolved

Read the full incident report →

Notice May 7, 2025

Inbound Message Delivery Failures Towards a Subset of Australian Phone Numbers - Mobile Originated

Detected by Pingoru
May 07, 2025, 08:17 AM UTC
Resolved
May 07, 2025, 02:24 PM UTC
Duration
6h 7m
Affected: SMS
Timeline · 5 updates
  1. investigating May 07, 2025, 08:17 AM UTC

    The issue causing message delays to a subset of Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our service provider's engineers are working with carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 07, 2025, 09:00 AM UTC

    The issue causing message delays to a subset of Australian Phone Numbers has been identified. Customers may continue to experience latency in receiving SMS messages from various mobile networks in Australia. Our SMS partner Engineers are continuing to work with the SMS carrier to resolve the issue. We will provide another update as soon as more information becomes available.

  3. identified May 07, 2025, 09:01 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 07, 2025, 11:14 AM UTC

    We are observing recovery in message delays to a subset of Australian Phone Numbers. Our partner's Engineers are continuing to work with SMS carrier to resolve the issue. We will provide another update as soon as more information becomes available.

  5. resolved May 07, 2025, 02:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2025

Insights and Reporting Issues

Detected by Pingoru
Mar 10, 2025, 11:24 PM UTC
Resolved
Mar 11, 2025, 10:43 AM UTC
Duration
11h 19m
Affected: ReportingData Analytics
Timeline · 3 updates
  1. identified Mar 10, 2025, 11:24 PM UTC

    We are currently experiencing an issue impacting all customers using our Insights and Reporting platform. Our team has identified the problem and is actively working on a resolution. We will provide updates as progress is made. We appreciate your patience.

  2. monitoring Mar 11, 2025, 01:27 AM UTC

    We have implemented a fix, and our Insights and Reporting platform is operational. However, due to the incident, all `scheduled reports` will be paused for the next 6–12 hours as our team restores normal operations. We expect `scheduled reports` to be fully operational by the end of the day. We appreciate your patience, and the team will continue to monitor it and provide further updates as needed.

  3. resolved Mar 11, 2025, 10:43 AM UTC

    This incident has been resolved, and all scheduled reports are running as usual.

Read the full incident report →

Major October 14, 2024

Assignar Insights reporting slow and reports failing

Detected by Pingoru
Oct 14, 2024, 12:15 AM UTC
Resolved
Oct 14, 2024, 11:08 PM UTC
Duration
22h 52m
Affected: ReportingData Analytics
Timeline · 3 updates
  1. identified Oct 14, 2024, 12:15 AM UTC

    We are aware of an Insights reporting issue affecting our users. Insights reports are running slowly and, in some cases, failing to load at all. The team is working on resolving this issue as soon as possible and apologises for the impact it has had on customer operations.

  2. monitoring Oct 14, 2024, 03:30 AM UTC

    A fix has been implemented, and Insights services have been restored. The team will continue to monitor for any further issues.

  3. resolved Oct 14, 2024, 11:08 PM UTC

    This Insights reporting issue has been solved; the service is operating as usual.

Read the full incident report →

Minor October 9, 2024

Insights Reports not displaying for some users

Detected by Pingoru
Oct 09, 2024, 05:59 AM UTC
Resolved
Oct 13, 2024, 07:17 AM UTC
Duration
4d 1h
Affected: Data Analytics
Timeline · 4 updates
  1. identified Oct 09, 2024, 05:59 AM UTC

    We have identified the issue affecting some users' Insights reports, and our team is actively working to resolve it. If you are experiencing this issue, retrying the report after 10-15 minutes may help resolve it. Thank you for your patience and understanding.

  2. identified Oct 09, 2024, 06:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 09, 2024, 08:26 AM UTC

    A fix has been implemented, and the team is monitoring the situation.

  4. resolved Oct 13, 2024, 07:17 AM UTC

    Insight reporting issue has been resolved and reporting services are back to normal operations.

Read the full incident report →

Notice September 18, 2024

Insufficient Dashboard Page Permissions Causing Logout

Detected by Pingoru
Sep 18, 2024, 06:59 AM UTC
Resolved
Sep 19, 2024, 05:39 AM UTC
Duration
22h 40m
Affected: Web Portal
Timeline · 4 updates
  1. investigating Sep 18, 2024, 06:59 AM UTC

    We are currently investigating the underlying cause of an issue that is resulting in some users being logged out of the Assignar Dashboard when attempting to access a page they do not have permission to view. We will provide an update as soon as possible.

  2. identified Sep 18, 2024, 07:16 AM UTC

    We are currently working on a fix for this issue and expect for it to be available shortly for users.

  3. monitoring Sep 18, 2024, 07:27 AM UTC

    A fix for this issue has been implemented. We will continue to monitor this to ensure there are no further issues.

  4. resolved Sep 19, 2024, 05:39 AM UTC

    This has been resolved. We will continue to monitor to ensure there are no further issues

Read the full incident report →

Minor June 19, 2024

Degraded performance on Data Analytics

Detected by Pingoru
Jun 19, 2024, 05:43 AM UTC
Resolved
Jun 25, 2024, 10:47 PM UTC
Duration
6d 17h
Affected: Data Analytics
Timeline · 3 updates
  1. identified Jun 19, 2024, 05:43 AM UTC

    We are aware that some Australian customers are experiencing slower-than-usual response times when using 'Data Analytics' in the Dashboard. Our team is actively working on resolving the issue. The issue does not affect the 'Reporting' functionality in the dashboard.

  2. monitoring Jun 19, 2024, 09:25 PM UTC

    Slowness related to 'Data Analytics' in the Dashboard has been resolved. The team will continue to monitor the service.

  3. resolved Jun 25, 2024, 10:47 PM UTC

    Slowness related to AU Insights Data Analytics reporting has been resolved.

Read the full incident report →