Assignar experienced a major incident on October 20, 2025 affecting SMS, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
SMS
Update timeline
- investigating Oct 20, 2025, 08:23 AM UTC
We are currently experiencing an outage affecting our SMS service due to a third-party infrastructure provider outage. Our team is actively monitoring the situation and working with our service provider to restore full functionality as quickly as possible. Impact: SMS notifications and messages are currently unavailable All other services remain operational We will provide updates as more information becomes available. We apologise for any inconvenience this may cause.
- monitoring Oct 20, 2025, 12:13 PM UTC
Service has been restored and we are monitoring results.
- resolved Oct 20, 2025, 01:02 PM UTC
This incident has been resolved