Assignar experienced a critical incident on July 21, 2025 affecting Reporting, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2025, 12:00 AM UTC
We are currently investigating an issue affecting report generation in our Insights module. Some customers may experience failures when attempting to generate reports, with errors related to database connectivity. Our engineering team has been notified and is actively working to resolve this issue. We will provide updates as more information becomes available.
- monitoring Jul 21, 2025, 12:04 AM UTC
Our engineering team has implemented a fix for the report generation issues in the Insights module. The service should now be functioning normally. We are currently monitoring the system to ensure stability and that all report generation functionality is working as expected. If you continue to experience any issues with generating reports, please don't hesitate to contact our support team.
- resolved Jul 21, 2025, 06:29 AM UTC
The issue affecting report generation in our Insights module has been fully resolved. All reporting functionality is now operating normally. We apologise for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue. If you continue to experience any issues, please contact our support team.