Assignar experienced a major incident on June 6, 2025 affecting Reporting and Data Analytics, lasting 7h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2025, 02:52 AM UTC
Issue Summary - We are currently experiencing an issue that is preventing Digital Docket reports from loading in the Insights module for customers in Australia and New Zealand. Affected users may see error messages or empty data when attempting to access these reports. Current Status - Our engineering team has identified the root cause and is actively working to resolve the issue. We are implementing a fix and expect service to be restored shortly. Workaround - None available at this time. We will provide an update within the next hour or sooner if the issue is resolved. We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full functionality.
- identified Jun 06, 2025, 04:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 06, 2025, 06:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 06, 2025, 09:56 AM UTC
This incident has been resolved