AssemblyAI incident
Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro
Ongoing since 09:42 PM UTC, affecting Asynchronous API.
Error rates and processing times have returned to normal. We're monitoring to make sure performance remains stable.
Affected components
Update timeline
- identified Nov 02, 2026, 09:42 PM UTC
We've identified an issue causing a significant portion of pre-recorded transcription requests using Universal-3.5 Pro and Universal-3.6 Pro to fail or take longer than usual to complete, across all regions. Streaming is not affected. We've identified the cause and are rolling back a recent change, and we're beginning to see recovery.
- identified Nov 02, 2026, 10:08 PM UTC
Error rates are decreasing as our rollback progresses, and we're continuing to work on fully resolving the issue. Some requests may still fail or take longer than usual to complete.
- identified Nov 02, 2026, 10:42 PM UTC
We've applied a fix and error rates have dropped significantly. Some pre-recorded requests using Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro may still take longer than usual to complete while we work through the backlog.
- monitoring Nov 02, 2026, 10:44 PM UTC
Error rates and processing times have returned to normal. We're monitoring to make sure performance remains stable.
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