Is AssemblyAI down?

We are currently experiencing degraded performance with new account signups and provisioning due to an upstream issue with our billing provider. Existing accounts and API usage are unaffected. New users may experience errors or delays when creating an account. Our team is actively working with our provider to resolve the issue and will provide updates as more information becomes available.

Account signups and upgrades have recovered and we are seeing successful new account creation. Our team is continuing to monitor and clean up a small number of affected accounts. We will provide a final update once fully resolved.

Processes are continuing to work normally, and all affected accounts have been fixed, so we are not moving this issue to resolved.

A fix has been implemented and the EU endpoint is recovering. Processing times and error rates are stabilizing.

This incident is resolved. To summarize, this incident began at 9am UTC and a fix was implemented around 10am UTC. This incident affected async requests to our EU endpoint and resulted in an increase in processing time and errors.

Async transcription on the EU endpoint experienced elevated processing times due to a capacity constraint. The constraint has been addressed and processing times have returned to normal ranges.

We are currently investigating an issue affecting billing balance updates and notifications. Some customers may notice that their account balance is not reflecting the most up-to-date usage. Additionally, the following notifications may not be delivered as expected: - Low balance and $0 balance alerts - Autopay confirmation emails - Custom email alerts for usage spend and threshold notifications Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified an issue that is causing elevated processing times for requests that are using Universal-2 for pre-recorded audio. Most requests are still completing successfully, but we are also seeing a small increase in errors as a result of some requests timing out. Our team has identified the root cause of this issue and is working to resolve it as quickly as possible. Request using Universal-3 Pro are unaffected by this issue.

The root cause of the slowdown has been addressed and turnaround times have once again returned to the normal range. We will continue to monitor traffic going forward to ensure continued good performance.

We have continued to see processing times remain in the normal range and are now marking this issue as resolved.