AssemblyAI incident

Realtime ASR Processing Slowdown

Minor Resolved View vendor source →

AssemblyAI experienced a minor incident on May 16, 2025 affecting Streaming API, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 09:04 AM UTC
Resolved
May 16, 2025, 10:21 AM UTC
Duration
1h 16m
Detected by Pingoru
May 16, 2025, 09:04 AM UTC

Affected components

Streaming API

Update timeline

  1. investigating May 16, 2025, 09:04 AM UTC

    We are currently investigating an issue causing degraded turnaround times for the Realtime API due to a slowdown in ASR processing. More updates to come as we learn more.

  2. identified May 16, 2025, 09:48 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 16, 2025, 09:49 AM UTC

    The system has been stabilized and we are continuing to monitor the results.

  4. resolved May 16, 2025, 10:21 AM UTC

    We have continued to see good results and are now marking this issue as resolved. We suspect that only a small number of transcripts were affected as P50 and P90 response times were within reasonable thresholds throughout, with only P99 response times being affected initially.