Pre-recorded STT requests that include Content Moderation failing

Update timeline

1. resolved Apr 06, 2026, 09:51 PM UTC

   Resolved – Content Safety Errors | April 6, 2026 Incident Window: 18:14 – 20:06 UTC Current Status: Resolved ✅ On April 6, 2026, during the incident window, customers using our Content Safety feature for Pre-recorded STT experienced errors for their requests. What happened: A configuration change inadvertently prevented our systems from processing Content Safety requests. This caused all Content Safety-enabled transcription jobs for Pre-recorded STT to fail during the affected period. Who was affected: Customers with the Content Safety feature enabled who submitted Pre-recorded STT requests between 18:14 and 20:06 UTC. What we did: Our team detected the issue and reverted the configuration change, fully restoring Content Safety functionality by 20:06 UTC. We sincerely apologize for the impact this had on your workflows. If you have any questions, please contact our team at [email protected], and we'll be happy to assist.