AssemblyAI experienced a minor incident on May 7, 2026 affecting Billing, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 01:56 PM UTC
We are currently investigating an issue affecting billing balance updates and notifications. Some customers may notice that their account balance is not reflecting the most up-to-date usage. Additionally, the following notifications may not be delivered as expected: - Low balance and $0 balance alerts - Autopay confirmation emails - Custom email alerts for usage spend and threshold notifications Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
- identified May 07, 2026, 02:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 07, 2026, 04:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2026, 05:04 PM UTC
This incident has been resolved.