AssemblyAI experienced a minor incident on May 17, 2025 affecting Billing, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 17, 2025, 04:29 PM UTC
We are currently experiencing issues that are affecting customers' abilities to add funds to their accounts. This is affecting some new and existing users. Our team is actively investigating the problem and working with our payment processor to resolve this as quickly as possible.
- monitoring May 17, 2025, 04:59 PM UTC
Our billing provider looks to have resolved the issues that were affecting them, and we are once again seeing payments complete as expected. We are monitoring the situation to ensure good performance going forward.
- resolved May 17, 2025, 05:41 PM UTC
We have continued to see payment being processed normally so we are marking this issue as resolved.